Below are frequently asked questions, you may find the answer for yourself.

You will receive a Shipment Confirmation email once your order has shipped. This mail will contain your shipment tracking number and tracking URL. In most cases, the tracking number will be active within 24 hours. Alternatively, you can also enter your order ID through our email (info@urbanitecreation.com )
You can send a mail to (info@urbanitecreation.com) with the new delivery details. Please ensure you include your order number in the subject line.So please reach out to us as soon as possible and we will help you in case the product is not shipped.
Please place your order after you are completely satisfied with the preview. Once the order is placed it cannot be canceled as these are personalized products and cannot be reused.
All our pieces are made by hand to order, meaning each one is as unique as you! We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. In the very unlikely case of your piece arriving broken or faulty, you have 24 hours from the day of tracked delivery to let us know via email info@urbanitecreation.com or WhatsApp us at https://wa.me/message/I336Q25MWFEFN1 (click on this WhatsApp link) with a video of unboxing the shipment and we will deliver a replacement free of charge. without the video of unboxing we cannot replace or process the refund. We are very very strict with this instructions, if something is missing from these below instructions we will simply deny the replacement (take your time and unbox it carefully, or loose the money) To claim replacement in case of any damage Unboxing video should be clear i.e, video should include the footage right from where you started opening the packing till the end Video should not have any pause in between or any kind of transitions happening Video should be in normal speed, fast-forwards, time lapse are not valid to claim replacement Every bit of the video must and should be with the sound (muting the video while unboxing doesn't works) It's a fragile item so don't unbox on your lap or without any firm support (unbox on the floor while placing the package fully on ground not putting any pressure on the package) The sign should be switched on immediately once taken from the package so that we can see if there are any wiring issues( this has to be included in the video as well) Lastly as mentioned on the package, the item is fragile-handle carefully while unboxing i.e, holding the package vertically while unboxing, thumping it down, taking support on the package while unboxing will reduce your chances of getting a replacement Based on the above and some inexplicable factors It is completely our team decision finally to decide whether the video passed our quality check If you need any more help whatsoever, please don't hesitate to contact our team via email at info@urbanitecreation.com
In a majority of cases, orders get delivered in 2-3 business days after you have placed the order. However, we request you to use the delivery period mentioned on the individual product pages for reference.
First Order it will be free, no shipping charge. And after first order we charge 300/- Shipping Charges per Order
No, we don’t accept COD Order..
Yes, we can ship internationally using DHL or FedEx. However, additional shipping charges would apply based on the actual fees charged to our account. You can complete your order on Urbanite Creation using a domestic address. At checkout, fill in the international address in the "Add a note to your order" section. When the order is ready, we will send you details of the applicable shipping fee along with a payment link. Once paid, your order will be shipped out. Most of our name plates weigh between 0.5 kg to 2 kg and shipping charges would vary from Rs. 1000 to Rs. 2500 depending on the weight of the shipment and the delivery location. If you are ordering multiple name plates, the incremental shipping charges do tend to be much lower. Our shipping fee does not include customs duty and those will have to be borne by you and paid to the local authorities if applicable. We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. In our experience, the number of shipments that attract customs duty is less than 10% but the possibility surely exists. We will not be able to pay these charges for you or refund any of these charges.
If you'd like a GST invoice for your purchase, you can make the request by specifying it in the field titled "Add a note to your order" on the Cart page during the Checkout process. Mention your Company Name, GSTIN and address along with the request.